Frequently Asked Questions
How many times should I use the Damage Reversal Elixir Oil?
You can use the elixir oil twice a day if you're trying to grow a beard, thinning spots or edges.
How do I use the Apple Cider Strengthen Rinse?
First shampoo your hair 2 to 3 times. For best results, shampoo once with D'Serv Satin Moisture Shampoo followed by D'Serv Smoothie Moisture Shampoo. Rinse thoroughly, then apply the apple cider rinse. Comb through and massage hair and scalp. Leave rinse in for 20 to 30 minutes. Rinse well and apply the Silk Milk Conditioner. Comb conditioner through, rinse and style.
If you are experiencing dryness, combine the Silk Milk Conditioner with the Apply Cider Strengthen Rinse to detox and add moisture to your hair.
Repeat once a month.
What are the benefits of the Damage Reversal Elixir Oil?
Damage Reversal Elixir Oil will grow beards, edges and thinning hair. It also stops itching, adds moisture to your hair and works well as a hot oil.
Is the Protectant Treatment Spray a product to take to my salon professional?
Yes. This product has instructions that any salon professional can follow. Please ask your salon professional to use this product on your hair.
Can I use D'Serv products on any hair texture?
Yes, D'Serv Professional Hair Care products are a plant based, all-natural treatment system and can be used on any hair texture.
If the Protectant Treatment leaves a dull stiff feel what should I do?
If your hair feels stiff following the treatment you should rinse your hair with warm water, apply the Silk Milk Conditioner, rinse and then style as usual.
Will the Damage Reversal Elixir Oil make my hair oily?
Focus on applying the oil to your scalp only, using a quick circular motion. If your hair is too oily after using this product, you may be applying too much. Turn the nozzle to close the opening a little, then apply.
If I am using the Protectant Treatment on my clients, how often should I use it?
You should use the Protectant Treatment every 6-12 weeks when doing the full treatment. In between treatments you can cocktail or mist it on every 4 weeks.
How do I apply the Protectant Treatment?
You can apply this treatment on wet or damp hair. Section the hair and spray it on each section. You can also use it on dry hair as a protectant before a relaxer or color treatment. Simply apply as a mist to hair strands only. Cuff your hands at the client's forehead to shield the client from inhaling the product.
I am a salon professional. Why am I not getting a lot of body on my client's hair after the Protectant Treatment?
If your client's hair lacks body you may be using too much setting lotion, foam wrap, or oil on the hair. The Protectant Treatment is oil free! Note the cuticle is open and our products are concentrated. A little goes a long way! Refrain from over applying the products to style the hair for better performance.
Should I buy the system if I am a salon professional or just use any shampoo and conditioner?
For optimal results you should use D'Serv Professional Hair Care products.
Will my hair fall out if I stop using D’Serv products?
You will not lose your hair, unless you go back to old habits that caused the hair to lose its strength.
Can I use D’Serv products if I have Alopecia, Lupus, High Blood Pressure, or weave damage?
Yes, D'Serv products are safe to use if you have any of these conditions. However, we do recommend that you consult with a salon professional before using these products, or contact us to ensure proper use.
How do I use the Perfect Performance Foam Wrap, and can I use it on all hair textures?
You only need a small amount, so test it based on the thickness of the hair. For example, if your hair is fine start off with two pumps, and comb it throughout your hair. Medium hair-- three pumps, and for thick hair-- four pumps. This product does not itch or have a pasty feel. Use the foam wrap to set natural hair, relaxed hair, or just embrace your natural curls. The foam wrap will even lay down stubborn curly hair and eliminate frizz. The foam wrap is concentrated, and adds a beautiful shine to your hair!
How can I contact D'Serv if I have questions regarding the products?
You can reach D'Serv by phone at 1.877.833.5877, extension 2 or by email at firstname.lastname@example.org.